Chapter Meeting: Performance Improvement

  

HPI…the Miracle Elixir!

Just received a ridiculous training request from a stakeholder?  No worries!

Successful organizations require continuous and sustainable human performance improvement (HPI).  As Learning & Development (L&D) teams, we are typically on the front line and expected to provide guaranteed solutions to either correct or improve performance issues. 

The term HPI has been around many years.  Yet many organizational stakeholders do not truly understand what HPI is other than ‘send to training to correct the problem…’

What does HPI really mean?  And how do we as L&D professionals incorporate it into our training deliverables as well as explain it to organizational stakeholders in terms they can understand?  Let’s face it, the majority of times training is expected to solve performance issues that are not training related. 

Here are some things to consider:

• Just because you have agreed upon a performance outcomes and goals with your stakeholder, does not mean the outcomes and goals will be successful. Human performance can either support or impede the desired outcome.
• Research has determined that there are 6 factors that impact performanceundefinedeither to support or interfere with desired performance.
• With existing employees, these factors are oftentimes overlooked because of a limited perspective that says, “If they aren’t performing well, send them to training.  If that doesn’t work, send them to more training.”
• We almost never hear,

•  Our reward system must be outta wack!

•  Have we made it clear what we expect them to do?

•  Did we provide the right training?  Was training really needed?

•  Are we (management) the ones who are really out of touch versus our employees?

Training is only one of the six factors of human performance that needs to be considered when performance improvement is required.  L&D teams are in a unique position to add value to organizations by consulting with stakeholders on the six factors of human performance and how performance can be improved and sustained.  Remember, although training is usually the dumping ground for performance issues, we seldom are the root cause!

During this min-workshop dinner meeting, we will explore how as L&D professionals we can provide valuable HPI consultative services to our organizations.  By the end of this workshop you will be able to:

• Identify and articulate the 6 factors of human performance

• Evaluate the 6 factors of human performance against training requests from stakeholders

• Communicate to stakeholders the value of human performance improvement while articulating when training may or may not be the optimal human performance improvement (HPI) solution

• Hit stakeholders over the head when they do not listen to us!  (Otherwise known as standing our ground and justifying why we will not provide training to correct a non-training performance issue)

Pre-think:  Please come prepared with the following examples (we will not hold them against you!):

• The most outlandish/unreasonable training request you have received base on the need to improve performance

• A time when you thought training was the quintessential solution to improve performance and it really wasn’t Quintessential                                                                                                                                                           

 

                

Susan Delp, CPT of Positive Performance Partners and Craig Gatrel, CPT, PMP of Phoenix Performance Associates will be your hosts for the evening.  Susan has over 20 years experience in the fields of human performance improvement, performance based learning and development and systems implementation.  Craig has 25 years in the fields of organizational development, human performance improvement and performance based learning and development.  Together, Susan and Craig work with organizations to develop performance based solutions that address not only training, but also the true root causes of performance issues.  Both Susan and Craig are members of the International Society for Performance Improvement.

 

OUTLINE OF EVENT:

“REVISED CANCELLATION POLICY effective 4/9/14:  Paid registrations cancelled 72 hours prior to the event can be credited to a future meeting.  Please send your request for a credit via email to Vicky@wildpalms.com no later than 72 hours prior to the event.  Due to the costs, no credits can be given inside the 72 hour window.  You may, however, have a colleague attend in your place if a last-minute conflict keeps you from attending. Thank you, ASTD Suncoast Chapter”

 

“This program can be counted as 1 point(s) towards your CPLP recertification. Save the event registration confirmation and program details to support completion of the recertification application.”

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