Instructional Designer - Hybrid

• Jacksonville, Florida, United States
• FT

Job Description

Are you a creative problem solver with a passion for crafting exceptional
learning experiences? Do you thrive in a fast-paced environment where
innovation meets impact? We’re looking for an instructional designer who’s
passionate about designing engaging learning experiences at the heart of a
global financial institution on Citi’s Learning Implementation Services
Instructional Design team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

As an Instructional Designer on Citi’s Learning Implementation Services
team, you will play a pivotal role in developing innovative, learner-centric
solutions that drive employee performance and business impact. This is a
seasoned professional role that requires both deep expertise in
instructional design, familiarity with e-learning development technology,
and the ability to think strategically to address complex learning needs.
You will contribute to Citi’s success by creating engaging, effective learning
experiences for employees across diverse functions & products, aligning solutions with organizational goals. This includes designing content that addresses systems training, compliance, leadership development, and
emerging skills, delivered through e-learning solutions that include AI-
powered adaptive learning.

This role requires a comprehensive understanding of adult learning
principles and instructional design methodologies, as well as the ability to
collaborate across global teams. Success in this role involves working
closely with subject matter experts while adhering to Citi Learning &
Culture standards and specifications.

You will also serve as a trusted advisor and thought leader in the
organization, providing guidance, coaching, and training to colleagues
while staying informed of trends and innovations in the learning and
development space. Your work will directly impact employee engagement,
productivity, and career growth, contributing to Citi’s overall performance
and mission.

What you’ll do

Drives the instructional design process through needs assessment,
research of knowledge tasks, working with subject matter experts to
validate content, and creating supporting design documents including
blueprints, storyboards, and prototypes. Development includes: building e-
learning solutions using state-of-the-industry authoring tools (dominKnow,
Area9 Rhapsode) and related material, including rigorous, valid
measurements of learning.

Measure Success: Use data to evaluate the effectiveness of your learning
products and optimize for impact.

Elevate Experiences: Refresh and enhance evergreen content to keep it
cutting-edge, engaging, and relevant.

Inspire and Mentor: Share your expertise with colleagues and help shape
the future of learning development at Citi.

Appropriately assess risk when learning & development decisions are
made, demonstrating particular consideration for all applicable governance,
standards, and specifications, proactively raising credible challenge when
necessary, and escalating control issues with transparency.

Qualifications:

• 5+ years of experience designing and developing innovative e-learningsolutions, including a portfolio with e-learning work samples.

• Mastery of learning design tools like dominKnow, Area9 Rhapsode or others, including document & media development tools like Adobe Creative Cloud apps, Microsoft 365 apps, and expertise with Learning Management Systems is a plus.

• A strong foundation in adult learning theory and instructional design best practices.
• Exceptional consulting, communication, and relationship-building skills.
• Ability to balance competing priorities and thrive in a dynamic environment.
• Proficiency in written and spoken Spanish strongly preferred.

Education:

• Bachelor’s degree or equivalent experience in Instructional Design, Education, Learning & Development, or a related field

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Primary Location Full Time Salary Range:

$70,720.00 - $106,080.00

In addition to salary, Citi’s offerings may also include, for eligible
employees, discretionary and formulaic incentive and retention awards. Citi
offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Additional Information

Apply at https://citi.wd5.myworkdayjobs.com/2/job/Jacksonville-Florida-
United-States/Instructional-Designer_24816301
Reach out to Darcy Goshorn with any questions.