Technical Writer - Technology Education Group

  • January 09, 2018 4:59 PM
    Message # 5669732
    Secretary (Administrator)

    Position Title:  Technical Writer, Technology Education Group

    • Location: St. Petersburg Florida
    • PT/FT/Contract: Full Time

    Company Description

    Raymond James: People and their financial well-being. That’s our business. Even though we work in major financial markets and multiple disciplines from offices across the globe, it all comes down to people. Which is why it starts there, too – with people like you.

    When you bring your skill and experience to Raymond James, you’ll become part of something bigger than a financial planning and investment services firm. You’ll become a part of helping a couple feel more confident about retiring, of helping a family plan for the next generation, of helping entrepreneurs introduce game-changing ideas and of helping communities continue to thrive.

    Job Description

    Enter Job Description Here: Under general direction, uses specialized knowledge and skills obtained through education and experience to write end-user documentation and training materials for proprietary applications.  Participates in researching and evaluating new tools, technologies, and processes. Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Makes judgements and recommendations based on analysis and knowledge.

    Essential Duties and Responsibilities:

    • Learns functions of internally developed software to write end-user documentation (such as online help, quick reference guides, and release notes).
    • Mentors other writers in the use of products and publishing tools, the development of documentation plans and schedules, and the development of documentation content.
    • Stays abreast of the trends and emerging technologies in the technical communication field.
    • Works with management to research new tools and processes and presents findings and implementation recommendations.
    • Evaluates and suggests improvements to processes, standards, and guidelines.
    • Maintains relationships with training and support areas to understand documentation issues that span products and helps implement improvements.
    • Works closely with departmental peers to promote team building through the free exchange of ideas and methodologies.
    • Makes decisions independently and in a timely manner regarding schedule changes and project or product issues.
    • Attends project meetings to keep informed of changes and maintains communication with other members of the project team.
    • Develops forms, informational brochures, flyers, and other supporting materials.
    • Communicates highly technical information to a non-technical audience.
    • Performs other duties and responsibilities as assigned.

    Qualifications

    Skill in:

    • Minimum of a Bachelor’s degree English, Technical Writing, Journalism, or Organizational Communications and three (3) years of relevant experience preferably in technical writing or a combination of education, training, and experience.
    • Experience in advanced technical writing and publication methods and best practices.
    • Experience with help authoring tools (e.g., RoboHelp).
    • Experience with FrameMaker, MS Word, Snagit, and HTML authoring tools.
    • Experience in the financial services industry preferred.
    • Experience editing technical documentation preferred.

    Ability to:

    • Build solid, effective working relationships with others.
    • Coach others in the development of their skills.
    • Execute instructions and request clarification when necessary.
    • Provide courteous, timely service when addressing customer questions and concerns.
    • Convey information clearly and concisely through both formal and informal documents.
    • Work effectively under stress and pressure when faced with high workloads and deadlines.
    • Plan, organize, and coordinate work assignments.
    • Promote team cohesiveness, cooperation, and effectiveness.
    • Work independently with minimal supervision.
    • Manage multiple priorities and multi task.

    Additional Information

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